Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@dlclothing.shop. Please note that returns will need to be sent to the specified address. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@dlclothing.shop.

Return & exchanges policy

1.     Customers can apply for returns or exchanges within 14 days from the date of signing for the express delivery.

2.     The goods must remain in a brand-new and unused status,without any wear,scaratchea,deformation,or other conditions that affect secondary sales.

3.     The original packaging and accessories(such as certificates,packaging boxes,polishing clothes,free gift etc)must be complete.Provide proof of purchase,such as order screenshots or packing list.

4.   If there are obvious issues such as peculiar smell,damage,or other factors that affect the resale of the item during the fitting process,or if the return or exchange priod has expired, the item will not be eligible for return or exchange.

5.   Refunds are not accepted for the final sale products.

 

Return & exchanges process

1.     Please contact our customer service team within the specified time and provide order information and the reasons for return or exchanage.

2.     We will reply within 48 hours after receiving the application to confirm whether the return and exchange conditions are met.

3.     After the review is passed,the customer needs to return the goods and related accessories to the designated address,and the freight shall be prepaid.

4.     After receiving the returned items,we will conduct an inspection.If the conditions are met,the return or exchange will be processed.